Bill of Rights Of All Patients Of This Practice

As a patient of this practice, you have the right to :

• Receive personal attention, and qualified, comprehensive clinical care of the highest quality
• Expect that your patient file will remain confidential
• Benefit from up-to-date clinical procedures and vision science, and safe and modern technology
• Receive full and accurate disclosure of clinical diagnosis, recommended treatment and prognosis
• Anticipate frank disclosure of the adverse consequences of any proposed diagnostic or treatment procedure
• Expect referral to a different practitioner if another opinion or specialist service is warranted
• Ask as many relevant questions as are necessary for your understanding of the examination and treatment
• Receive accurate advice in advance of likely costs of recommended treatment
• Receive prescribed therapeutic aids only of high quality materials and workmanship
• Receive an itemized account detailing the fees and charges
• Return and express dissatisfaction to the attending optometrist, to be heard out in a conciliatory manner, to gain redress if appropriate, and to have recourse to an independent adjudicator if a complaint cannot be resolved through discussion with the attending optometrist
• Be treated at all times to the highest possible standards of professional conduct

Adopted by the WCO Governing Board in November 1998 and ratified by the General Delegates in May 1999.

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